Q1: Do you offer doorstep delivery?
A: Yes, we deliver all over Pakistan right to your doorstep.
Q2: Can I pay using Cash on Delivery (COD)?
A: Yes, we support Cash on Delivery (COD) for your convenience.
Q3: How long does delivery take?
A: Delivery usually takes 3-5 working days.
Q4: What if I receive a broken or damaged item?
A: Don’t worry! We’ll replace the damaged item with a new one.
Q5: Do you offer refunds or exchanges?
A: Yes, we exchange damaged or incorrect items. Refunds are also available once we receive the returned product.
Q6: Is there a warranty for products?
A: Yes, we provide a check warranty of 24-48 hours to ensure you’ve received the correct product.
Q7: Can you wrap my order as a gift?
A: Absolutely! We can gift-wrap your order and even include a personalized name card with your message.
Q8: Are there any delivery charges?
A: Yes, there is a delivery charge of Rs.100 to 4999 for nationwide shipping, as it’s not included in the product price.
Q9: Do you accept online payments or credit cards?
A: Yes, we accept online bank transfers and debt & credit card payments.
Q10: How can I get discounts or special offers?
A: Subscribe to our newsletter to stay updated on discounts and exclusive offers.
Q11: Do you deliver on the same day?
A: Same-day delivery is available only in Karachi and typically takes 1-2 working days.
Q12: Will I receive the exact product shown in the pictures or videos?
A: Yes, we deliver the exact items as shown in our pictures and videos.
Q13: What is the return process?
A: If you receive a damaged or incorrect product, contact us via phone or email. We’ll replace the item or process your refund.
Q14: Do you have a physical store?Yes, we operate both physical stores and an online platform to deliver products directly to your doorstep.
Q15: Will the courier inform me before delivery?
A: Yes, our courier will contact you before delivering your parcel.
Q16: Are there any hidden charges?
A: No, we have no hidden charges. Everything is clearly communicated.
Q17: Can I cancel my order?
A: Yes, you can cancel your order by contacting us as soon as possible after placing it.
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