Return and refund policies

Return and Refund Policy for Toys Home

At Toys Home, we prioritize your satisfaction. Below is our detailed policy to ensure a seamless experience for our customers.

Return and Refund Guidelines

1. We are happy to accept returns or provide refunds for eligible items.
2. If you receive a damaged or incorrect product, please report it within 24 hours of delivery to support@toyshome.pk.
3. Include a short video or clear pictures of the item to support your claim.
4. Items must be returned in their original packaging with all tags intact.
5. The return shipping cost is the responsibility of the customer. Delivery charges are non-refundable.
6. Products returned in poor condition may be rejected and sent back to the customer.
7. Refunds or replacements will be processed within seven working days after we receive the returned item.
8. Refunds will be transferred directly to your bank account.

For further inquiries, contact us at support@toyshome.pk.

Exchange and Return Policy

Our Exchange and Return Policy Details

Process for Exchange/Return

1. Items must be unused and include original packaging and tags.
2. Send the product to:
   Toys Home Ecommerce Department
   Toyshome.pk,
3. Outlet #115 & Outlet # 154, 3rd Floor Gul Plaza M.A Jinnah Road, Karachi, Pakistan
4. Upon receipt, we will issue a voucher via email for your next purchase.
5. Items purchased online can also be exchanged or returned at any Toys Home outlet, subject to policy terms.

Important Notes

• Delivery charges for returns are non-refundable.
• Toys Home reserves the right to update this policy without prior notice.

Refund Policy

When Can You Request a Refund?

1. Refunds are applicable for items received in a damaged or faulty condition.
2. Products must be returned unwashed, unused, and with original tags and undamaged packaging.
3. Complaints must be raised within 24 hours of delivery, supported by a video or pictures sent to support@toyshome.pk.
4. Refunds for reasons such as "not liking the product" will not be entertained.

Refund Process

1. Refunds will be processed within seven working days after receiving and inspecting the returned product.
2. Refunds will be transferred directly to your bank account once you provide your details along with the complaint.

Return Address:
Toys Home Returns Department

Outlet #115 & Outlet # 154, 3rd Floor Gul Plaza M.A Jinnah Road,

Karachi, Pakistan

Important Considerations

• Delivery charges are non-refundable.
• Colors may vary slightly upon delivery and are not covered under the refund or exchange policy unless a specific color was paid for.
• Avoid taping or sticking labels on the manufacturer’s box.

For further queries, contact us at support@toyshome.pk.

By following the steps outlined in this policy, we aim to provide you with an efficient and satisfactory shopping experience.